About us

CMCCC accredited by the National Association of Child Contact Centres (NACCC) since 2020.
Our mission is to support separated families by offering supervised and supported contact services that prioritize the safety, security, and emotional well-being of children. We aim to create a comfortable and welcoming space where children can spend quality time with their non-primary care parents, fostering healthy and lasting bonds.


  • Supervised Contact Sessions: Our trained staff supervise contact sessions to ensure a safe and positive environment for children and parents.
  • Supported Contact: We provide support for families needing minimal intervention, facilitating smooth and stress-free interactions.
  • Neutral Ground: Our centre offers a neutral setting that helps reduce conflict and create a more comfortable experience for everyone involved.
  • Flexible Scheduling: We understand the complexities of family schedules and offer flexible appointment times to accommodate your needs.


  • Experienced Professionals: Our team comprises highly trained and experienced professionals dedicated to supporting separated families.
  • Child-Focused Approach: We prioritize the needs and well-being of children in every aspect of our services.
  • Safe Environment: Our contact centre is designed to provide a secure and comfortable space for family interactions.
  • Community Support: We collaborate with local organizations and family law professionals to offer comprehensive support for families.

What you can expect from us:

  • Impartiality.
  • Confidentiality
  • Clean and welcoming environment
  • Friendly staff
  • Appropriate support
  • Experienced team
  • Encouragement for families to develop mutual trust.
  • Supervised and supported contact available. 

“ CMCCC has helped my daughter bond and reconnect with her dad…”

Katarzyna, Parent

City Mission child contact centre

How it started

City Mission has been working with families since 1995. The Child Contact Centre was created to provide support for children to have contact with their non - resident parent.

This need was highlighted even more as we saw a increase of families separating during the pandemic in 2020.  Just under 66, 000 children younger than 18 years saw their parents separating. This corresponds to 3.7 percent of children who were living with two parents at the beginning of the year.

We want to be instrumental in supporting strong and healthy relationships between child and parent(s).